FAQs

Frequently Asked Questions

Do you have questions about your BuhCard? Check out the answers to some of the most commonly asked questions in the collapsible panels below.

If your question has not been answered by the FAQs, please call us at 404-894-2899, email us at support@buzzcard.gatech.edu, or visit us in person at the BuhCard Center.

Obtaining a BuhCard

Where do I get my BuhCard?

 

What is my gtID?

 

  • You may look up your gtID by using the designated gtID look-up tool.
  • To successfully look up your gtID, you must provide the following information:
    • Your last name
    • Your first name
    • Your birth date
How do I get a BuhCard?

 

  • Before you can be issued a BuhCard, you must have a Georgia Tech Identification Number (gtID). Your gtID is a universal number that identifies you throughout the various campus departments, while the BuhCard is your physical identification card. A BuhCard cannot be issued without a gtID.
    • For students: Upon admission to the Institute, the registrar assigns each student a gtID. First-Year students will receive their BuhCard during Week of Welcome. Campus residents will pick up their BuhCard from their Central Check-In Locations and non-residents will pick up their BuhCard from the BuhCard Center. Students must be enrolled and assigned a gtID by the Registrar before a BuhCard may be issued.
    • For faculty / staff / affiliates: An authorized department administrator or campus sponsor must submit a gtID request on your behalf. A BuhCard can be received only after your PSF has been approved.
What forms of identification are required to get a BuhCard?

 

  • To obtain a BuhCard, you may present one of the following forms of identification:
    • State-issued driver’s license or identification card
    • Passport
    • US Permanent Resident Card
    • US military identification
    • US Department of State identification card
    • US Territory identification card
How do I receive a BuhCard as an online student?
  1. Please reference the Students – BuhCard (gatech.edu) for full instructions. All Online Student BuhCards will be labeled “Student-O”.
  2. To receive a BuhCard in the mail, please make a non-refundable deposit of $20 (US-Based) or $30 (International) to your BuhCard eAccount Web Portal. For online students who want to obtain a BuhCard in-person, please visit the BuhCard Center during business hours.
  3. Upload an image of yourself that follows the appropriate criteria and an image of your government-issued photo ID to the BuhCard eAccounts portal.
  4. For US-Based request, please submit a contact form to Buzzcard Center (select Online Masters Program on the ‘type of request’ drop down, include the mailing address in your request). For international requests please submit a survey.
  5. ·After your request has been processed, the fee will be deducted from your eAccounts Web Portal and your BuhCard will be shipped to you.

BuhCard Security

How do I deactivate my BuhCard?

 

  • You can deactivate your BuhCard by logging into the BuhCard eAccount web portal, navigating to Card Services, and then selecting the option to deactivate your card.
Will I have to retake my picture to replace my BuhCard?

 

  • No, BuhCard Center does not require you to retake a photo, but you may if the previous photo is outdated.
Can I reactivate my BuhCard online?

 

  • Yes, you can reactivate your BuhCard by logging into the BuhCard eAccount web portal, navigating to Card Services, and then selecting the option to reactivate your lost card.
What do I do if I need to replace my BuhCard?

 

  • If your BuhCard has been lost or stolen, you may deactivate or reactivate your card in the BuhCard eAccount web portal.
  • If your BuhCard is lost, stolen, or damaged beyond normal wear-and-tear, you will need to replace your BuhCard.
  • In order to replace your BuhCard, please pay a $30 replacement fee in-person at the BuhCard Center.
  • Students who require access to their residence hall may visit their Area Office or contact RA on duty.
  • Please refer to the BuhCard Terms & Conditions to learn more about replacing your card and addressing unauthorized purchases.
  • All other BuhCard issues will be addressed the next business day.
What security measures are used to protect my online BuhCard transactions?

 

  • Account management transactions on BuhCardNET take place on a secure server utilizing the same widely proven techniques used by established online banking institutions.
    • These techniques include the Secured Socket Layer (SSL) protocol and Digital Certificate Authentication via VeriSign.
  • BuhCard credit card transactions via the web are PCI compliant.

BuhCard Account Management

How can I manage my BuhCard account balances?

 

  • You can easily add funds, check your balances, and transactions with the BuhCard eAccounts portal, which can be accessed through a web browser or by downloading the BuhCard eAccounts mobile app.
  • You can learn more about BuhCard eAccounts by visiting the BuhCard eAccounts page.
Where can I view my BuhCard account transactions?

 

  • You can view your BuhCard account transactions in the Account Transactions section of the BuhCard eAccount portal, which can be accessed through a web browser or by downloading the eAccounts mobile app.
Can I transfer funds between my BuhCard, Dining Dollars, and Dining Dollars Bonus?

 

  • No, these are all separate stored-value accounts and the funds are neither transferable nor interchangeable.

  • The Dining Dollar Bonus account is accessed automatically at time of purchase only after the main Dining Dollar account is depleted.

  • For more information on Dining Dollars, see mealplan.gatech.edu.

Does BuhCard accept Bitcoin for deposits?

 

  • No, BuhCard no longer accepts Bitcoin for deposits.

What is the difference between BuhCard funds, Dining Dollars, and Dining Dollars Bonus?

 

  • BuhCard Account funds never expire and are usable at over 200 locations on campus, including vending machines, select Tech Square merchants, and all Campus Dining locations.
  • For more information on Dining Dollars and Dining Dollars Bonus, see mealplan.gatech.edu.
If I make a deposit at the Bursar's Office, when will my funds be available for use?

 

  • The Bursar’s Office does not accept BuhCard deposits.
  • Students and guests can make deposits through BuhCard eAccounts, which can now be accessed through a web browser or by downloading the BuhCardeAccounts mobile app.
Does the Bursar's Office accept BuhCard for payments?

 

  • No, the Bursar’s Office does not accept the BuhCard for any form of payment for services including, but not limited to: tuition, fees, housing, parking, or dining services.
  • Money deposited to your BuhCard account cannot be transferred to the Bursar’s Office and will be refunded only upon graduation or leaving the Institute.
Where can I make deposits to my BuhCard account?

 

Where can I check my BuhCard account balance?

 

  • Account holders may check their card balance online in BuhCard eAccounts, which can now be accessed through a web browser or by downloading the eAccounts mobile app.
    • You can check your balance, obtain monthly statements, view account activity for the last thirty days, and suspend your card if it is lost or stolen.
  • You can also check your balance when you:
    • Purchase using your BuhCard (The balance is printed at the bottom of each receipt.)
    • Purchase from vending machine (The balance is flashed on the card reader display.)
    • Visit the BuhCard Center
Do campus laundry machines accept BuhCard for payment?

 

  • Laundry is free for all residents in the halls. Residents no longer need to tap their BuhCard to activate the washers or dryers. Simply select your cycle on the machine and click start.
  • The machines do not accept cash or coins
How can I make a BuhCard deposit and how long will it take to post to my account?

 

  • You may make deposits to your BuhCard through the BuhCard eAccount portal. Funds added through this method will be available immediately.
  • Registered students may also add more funds to their BuhCard account through the GT meal plan app only during meal plan sign-up periods.
  • Faculty and staff may schedule recurring BuhCard deposit through OneUSG Connect. For a one-time BuhCard deposit, visit the eAccounts portal.
How do I request a refund from BuhCard?

 

  • You can submit a vending machine refund request via the Vending Refund form. Please select BuhCard, then select Vending Refund Request Form from the Type of Request drop-down list
  • GT Community Customers: All vending refunds will be issued to your BuhCard Funds account within 3-5 business days.
  • Visitor / Guest Customers: All vending refunds will be issued to a Guest BuhCard in the form of BuhCard Funds, which can be used at any campus retailer, including the Barnes & Noble Bookstore.  Once this form is submitted, visit the BuhCard Center located at The Pavilion – Georgia Tech, 410 4th Street NW, Building #216, Atlanta, GA, 30331, at your convenience to receive your Guest BuhCard. The BuhCard Center is open Monday – Friday from 9:00 am to 5:00 pm.
  • For all other inquiries, please contact the BuhCard Center.

BuhCard Malfunctions

Why can I no longer access buildings after I changed my BuhCard?

 

  • The BuhCard Center updates card information each evening so that door access privileges can be updated.
  • Problems with door access should be addressed by sending an email to gatech.service-now.com.
What do I do if my BuhCard is not working?

 

  • If your BuhCard is no longer functioning, you will need to visit the BuhCard Center.
  • To receive a free replacement, you will need to turn in your non-functioning BuhCard.
  • Cards that are still functioning via the magnetic strip or the proximity chip might not be assigned access. Please call the BuhCard Center at 404-894-2899 or submit a help request. 
  • Please see Section 5 of the BuhCard Terms & Conditions about replacing damaged BuhCards.
Why will my BuhCard not let me into my residence hall?

 

  • Georgia Tech Housing and Residence Life controls access to all campus residence halls. Access is assigned during move-in once a student has checked-in.
  • If your card is functioning at the readers, but access is denied, please visit your Area Office for any housing access concerns.
  • If your card does not function at all (readers do not detect your card), please visit the BuhCard Center as you may need a replacement.
What forms of identification are required to get a BuhCard?

 

  • To obtain a BuhCard, you may present one of the following forms of identification:
    • State-issued driver’s license or identification card
    • Passport
    • US Permanent Resident Card
    • US military identification
    • US Department of State identification card
    • US Territory identification card
How do I access my residence hall without my BuhCard or my keys?

 

  • Your Area Office can assist with housing access during normal business hours.
  • For after-hours access concerns, please contact the RA on-duty.
Where can I find the 6-digit card / prox number associated with my BuhCard?

 

What do I do if my BuhCard does not open my parking gate?

 

  • Contact Georgia Tech Parking and Transportation by calling 404-385-7275 Monday through Friday during normal business hours.
  • If the gate does not detect your card, you may need to visit the BuhCard Center for a replacement. Please note, if this is a recently purchased permit, it could take up to 2 hours for your access to work. Also, if you are on foot, the gate/reader will NOT work as this is a security measure: you must be in your vehicle.
  • If the gate did detect your card but it did not open, you likely tried it multiple times. The additional attempts disabled your card for two minutes. You will have to wait 2 minutes for your card to be re-enabled.
  • Upon being re-enabled, you must swipe/tap your card at the gate ONCE and then wait. Oftentimes, the gate may take some time to open as it is not always immediate.
Why do I get Exceeded Maximum Card Usage at parking lots when I use my BuhCard?

 

  • The pay to park machines are owned and operated by Parking and Transportation. There is a setting in the machine that limits each type of payment.
  • Only Parking and Transportation can reset the meter for the lot. Please contact Parking and Transportation at 404-385-7275.
Protect Your BuhCard

 

  • Your BuhCard’s contactless chip can be damaged by the magnetic fields from wireless phone chargers. If you keep your card in a phone case, always remove it before charging wirelessly.
If I replace my BuhCard, when can I access academic/ administrative buildings?

 

  • A replacement BuhCard requires an account number change.
  • This account number change will automatically be communicated overnight and your BuhCard will be functional by the following morning at 6:00 a.m.
  • Please note: The BuhCard Center does not control academic door access/entry.
  • All questions related to door access/entry should be directed to the Building Access Manager.

Meal Plans

Where do I sign up for a Georgia Tech meal plan?

 

If I purchase a GT meal plan, can I use it at Tech Square?